Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by TinyMori INC (“we”, “us”, or “our”).

Shipping Area

We currently ship orders within the United States only. If your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel and refund it.

Carriers

We partner with reliable shipping providers such as USPS, UPS, and FedEx to help ensure that your orders are delivered safely and efficiently. The carrier used will depend on package size, weight, and destination.

Order Processing Time

Some children’s toys may require careful handling and protective packaging before shipment. Orders are typically processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays.

During peak seasons, holidays, or promotional periods, please allow extra time for processing so items can be properly prepared for shipment.

Packaging

All items are carefully packaged to help prevent damage during transit. Packaging may include protective wrapping, sturdy boxes, inserts, or other materials suitable for wooden toys and play products.

Special packaging requests, if available, may incur additional fees, which will be clearly displayed at checkout.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method. These times are estimates only and may be affected by weather, holidays, carrier delays, peak seasons, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination, package size, weight, and selected shipping service, with applicable taxes shown separately.

Free standard shipping is available on orders that total $78.00 or more. Please note that the order subtotal after discounts or coupons are applied must still be $78.00 or higher to qualify for free shipping.

Additional fees may apply for gift wrapping, special packaging, or expedited shipping, which will be disclosed before completing your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.

Address Accuracy

Please ensure that your shipping address is complete and accurate, including apartment, suite, or unit numbers, and provide a valid phone number.

We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address, we may contact you to arrange reshipment, and additional shipping fees may apply.

Damaged or Lost Items

Despite our precautions, items may occasionally be damaged or lost during transit. If your package is lost or arrives damaged, please:

Take clear photos of the outer packaging
Take photos of the inner packaging
Take photos of the damaged items
Contact us with your order number and photos

We will review the situation and provide a solution according to our Refund & Return Policy, which may include a replacement, partial refund, or full refund depending on the circumstances.

Risk of Loss

The risk of loss or damage transfers to you once the package is handed to the carrier, in accordance with applicable law. We will assist in resolving issues caused by carrier problems, weather delays, or other uncontrollable factors in accordance with our policies.

Additional Fees for Packaging and Insurance

Some items may require special packaging or shipping insurance, depending on product type, size, or order value. Any applicable charges will be clearly disclosed at checkout before payment.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The latest version will always be posted on our website with an updated “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised Policy.